Shipping & Returns
Draft — this document is pending review by counsel and may change before launch.
Last updated: September 27, 2026
Where we ship
Monk Mode ships to addresses within the United States only. We do not ship internationally yet.
When we do open international shipping, some countries will remain excluded because of how ashwagandha is regulated there. In particular:
- Denmark — ashwagandha is prohibited, so we will not ship there.
- France — ashwagandha products are restricted to pharmacy channels, so we will not ship there through our store.
Other international destinations will be evaluated case by case if and when we expand.
Processing and transit
US shipping is free. Orders ship within 2–3 business days (Monday through Friday, excluding holidays). Once your order ships, U.S. transit typically takes 2–4 business days, depending on your location. Delivery estimates are estimates, not guarantees, and carrier delays are outside our control.
Payment status is shown on the confirmation page after checkout. For order status or tracking information, email jon@getmonkmode.com with the email address used at checkout.
Orders
Monk Mode is sold one jar at a time. Each order is a single purchase that ships once — nothing renews, and there is no shipment cycle to manage.
If a subscription option is offered in the future, each renewal order will ship on its regular cycle and you will be able to manage or cancel it from your account page — see the Subscription & Auto-Renewal Terms in our Terms of Service.
Returns and refunds
The first bottle is eligible for a full refund if requested within 30 days of delivery. Opened bottles are eligible, and no return is required. This policy covers one first bottle per customer.
To request a refund, email jon@getmonkmode.com with the order number. Approved refunds are issued to the original payment method. Bank processing times may vary.
The damaged, incorrect, and undelivered order provisions in the Shipping & Returns policy remain in effect.
For questions about returns or refunds, contact us at jon@getmonkmode.com with your order number.
Damaged or wrong orders
If your order arrives damaged, or you received the wrong item, contact jon@getmonkmode.com within a reasonable time and include a photo if the product was damaged. We'll arrange a replacement or refund for the affected item at no cost to you.
Lost or undelivered packages
If tracking shows delivered but you can't find your package, or a package appears lost in transit, contact us and we'll work with the carrier to resolve it.
Contact
Shipping and returns questions: jon@getmonkmode.com Loma Labs LLC 274 Mott St, Apt 3D, New York, NY 10012